EASY RETURNS & EXCHANGES
Return & Exchange Policy
We want you to be 100% satisfied with every purchase at ORshop. Enjoy a simple, transparent return process.
1
Check Eligibility
Request a return within 3 days of receiving your package. Item must be un-opened with original seals intact.
2
Submit Return Request
Contact customer support with your Order ID and photo/video proof if the item is damaged or wrong.
3
Get Refund / Replacement
Once inspected, receive your full refund via bKash/Bank or get a fast replacement shipped to you.
⚠️ Conditions for Return
- Items must be un-damaged, un-used, and in original brand packaging.
- Personal hygiene, beauty products, and opened food items cannot be returned if seals are broken.
- Damage during delivery must be reported on the same day of package arrival.
Need Help Returning an Item?
Our support team is ready to guide you through the return process smoothly.